FREQUENTLY ASKED QUESTIONS
Most shipping carriers we work with charge extra for some residential deliveries. The extra charge is due to access, liftgate, and inside delivery fees. For destinations that are located in areas that have limited access, carriers may charge more. A liftgate fee can also be administered if the shipment is heavy. Also, a customer can choose to have the shipment delivered inside or curbside. Inside delivery is more expensive.
Carriers offer inside delivery or curbside delivery. There is an additional cost for inside delivery. However, the cost varies depending on the carrier. We can only know when we retrieve a quote on your behalf.
If you are at a commercial location and you have access to a forklift or if you have a loading dock, you do not need a liftgate.
Your free shipping quote will include an estimated time of travel, your preferred accessories and services (liftgate, inside/curbside, residential/commercial), and the cost of shipping.
Before signing for a shipment, please inspect for damages to the boxes or missing boxes. We will let you know how many boxes your workbench will be shipped in when we send you your tracking information. If you notice any damages, please inform the driver and obtain documentation from the driver, noting the damages or missing boxes. Obtain photos of the shipment, if possible. You may also ask the driver if it is necessary to reject the shipment. Contact us and we will assist you in replacing the missing/damaged components.
If you want to pick up your order from our factory, please let us know and we will send you an invoice (excluding shipping cost). Once you have paid your invoice and your order is ready, we will contact you to arrange for the pickup.
Once you have received your shipping quote and you want to proceed with the order, we will send you a QuickBooks invoice, which you can pay directly. Once we receive your payment, your order has been placed in our system. We will begin preparing your order for shipment.
We do not know how long shipping with any carrier will take until we obtain a shipping quote for you. However, it typically takes between 2 to 5 days, given that there are no unforeseen delays.
We do not have a show room. However, we can accommodate a customer who is interested in seeing a workbench at our factory. We may also be able to refer you to a distributor who may have a showroom. If you would like to visit our factory and see a workbench, please contact us at email@example.com.