FREQUENTLY ASKED QUESTIONS

Why do I need a freight shipping quote?

We try to ensure that our products arrive in good condition, so we typically use freight shipping. This method minimizes the risk of damage during transit, and our freight carriers provide liftgate service during delivery. For our smaller jeweler’s workbenches, such as the PW and MO-60, as well as our organizers, we may be able to offer ground shipping via FedEx or UPS. Since these items don’t require a liftgate for unloading, this option provides a convenient and efficient delivery solution.

Why does residential delivery cost more than commercial delivery?

Many shipping carriers we partner with impose additional fees for residential deliveries, primarily due to factors such as access limitations, liftgate requirements, and inside delivery requests. For locations with restricted access, carriers may charge a premium. If a shipment is particularly heavy, a liftgate fee may apply to facilitate loading and unloading. Customers also have the option to choose between curbside delivery, which is more cost-effective, and inside delivery, which incurs a higher fee for added convenience.

How much does it cost to have the shipment delivered inside my house/business?

Carriers provide two delivery options: inside delivery and curbside delivery. While inside delivery offers added convenience, it comes with an additional cost that varies by carrier. To determine the exact fee, we will need to retrieve a quote on your behalf.

Do I need a liftgate if I am at a commercial location?

If you are at a commercial location equipped with a forklift or a loading dock, a liftgate is not necessary for your delivery.

What information will you provide me in my shipping quote?

Your free shipping quote will provide an estimated transit time, along with your selected accessories and services—such as liftgate options, inside or curbside delivery, and residential or commercial designations—as well as the total shipping cost.

What happens if my shipment was delivered damaged or missing boxes?

Before signing for your shipment, please inspect the boxes for any damages or missing items. We will inform you of the total number of boxes your workbench will be shipped in when we provide your tracking information. If you notice any damages or missing boxes, please inform the driver immediately and request documentation that notes the issues. If possible, take photos of the shipment. You can also ask the driver if it’s necessary to reject the shipment. If you encounter any problems, contact us, and we will assist you in replacing any missing or damaged components.

Can I pick up my order if I am in California?

If you would like to pick up your order directly from our factory, please let us know, and we will send you an invoice excluding shipping costs. Once your invoice is paid and your order is ready, we will contact you to arrange the pickup.

How do I place an order?

Once you receive your shipping quote and decide to proceed with the order, we will send you a QuickBooks invoice for direct payment. After we receive your payment, your order will be placed in our system, and we will begin preparing it for shipment.

How do I provide my payment information?
Once you decide to place an order, please let us know, and we will send a QuickBooks invoice directly to the email address you provided when filling out the shipping quote request form on our website. You do not need to provide any payment information to us, as you can pay the invoice securely through the QuickBooks platform. We are usually notified immediately after your payment is made. Once we receive this notification, we will either include your order in our queue if it’s out of stock or prepare it for shipment if it’s available.
What does it mean if an item is made to order?
Some of our items are made to order, meaning each workbench is custom-manufactured specifically for your order after it is placed. This allows us to tailor the product to your specifications and ensure quality craftsmanship. Items that are out of stock are typically made to order as well, and they come with specific lead times.
How long does it take to get my free shipping quote?
We strive to respond to every customer as quickly as possible. Shipping quotes can take about 4-12 hours to process. If you don’t see the shipping quote in your inbox, please check your spam or junk folder. If you still haven’t received it, don’t hesitate to reach out to us to ensure we have the correct email address on file for you.
Which carrier do you work with?
We partner with various shipping carriers to provide you with the best options. When we retrieve a shipping quote, we receive a list of rates from different carriers and typically select the one that offers the greatest cost savings for our customers. If you have a specific carrier in mind that you would like to use, please let us know, and we can obtain a quote from that carrier for you.
How do I assemble my workbench?
Our jeweler’s workbenches come partially assembled, and we provide shipping instructions with every shipment. If you require specific shipping instructions for a particular jeweler’s workbench, please contact us at info@mastercraftworkbenches.com.
How long does shipping take?

We cannot determine the estimated shipping duration with any carrier until we obtain a shipping quote for you. However, typical transit times generally range from 2 to 5 days, assuming there are no unforeseen delays. Please keep in mind that we do not have control over any delays that may occur with third-party carriers, which can be influenced by factors such as weather, traffic, or operational issues.

When we retrieve a quote, carriers provide us with an estimated time of transit (ETA) for your shipment. While we strive to provide accurate information, these estimates are subject to change, and we recommend allowing for some flexibility in your planning. If you have specific time-sensitive requirements, please communicate them to us so we can assist you accordingly.

How long is the typical lead time for sales that are made to order?

We are committed to providing fast and efficient service to all our customers, working diligently to manufacture your workbench as quickly as possible. However, please note that lead times can vary due to factors such as material shortages, production schedules, and shipping delays. We are continually monitoring our supply chain to minimize any disruptions.

If you need to expedite your order, please email us at info@mastercraftworkbenches.com, and we will do our best to accommodate your request.

Do you drop ship?
We provide drop shipping services for distributors, allowing you to offer our workbenches without the need to manage inventory. If you’re interested in becoming a distributor, please reach out to us. We will send you a basic intake form, which includes important information about your business and the types of products you wish to distribute. Along with the form, we will also provide our terms and conditions, which outline pricing, shipping procedures, and support services available to our distributors. We look forward to the opportunity to partner with you!
Do you have a show room?

While we do not have a showroom, we can accommodate customers interested in seeing a workbench at our factory. Additionally, we may be able to refer you to a distributor who has a showroom where you can view our products. If you would like to arrange a visit to our factory and see a workbench in person, please contact us at info@mastercraftworkbenches.com, and we will be happy to assist you with scheduling.

How much is a GRS upgrade?
The price for the GRS upgrade on all applicable jeweler’s workbenches is $275.
Where are you located?
We are located at 9027 Sunland Blvd., Sun Valley, CA 91352.
Do you ship to destinations outside of the United States?
We currently do not ship to destinations outside of the U.S.
What if my workbench is damaged?
If you receive a damaged workbench, please contact us immediately, and we will work with you to resolve the issue. In many cases, we may be able to send you a replacement for the damaged piece. For more information, please read our Sales, Shipping & Return Policy to understand the process and your options.
What payment method do you accept?
You can pay your QuickBooks invoice using any major credit or debit card, cash, check, or direct deposit. If preferred, we also accept bank wire transfers upon request. Please note that for non-distributor orders, we are unable to begin processing your order until full payment has been received and confirmed. Once payment is verified, we will promptly initiate production or shipment, depending on stock availability. For distributor orders, separate payment terms may apply as outlined in our distributor agreement.
Will I be able to fit the workbench in my car?
If you choose to pick up your workbench from our factory, please ensure you have a pickup truck or another large vehicle that can accommodate the size of the workbench. You may also need assistance with unloading the workbench once you arrive at your destination. Please note that when picking up directly from our factory, we do not include the packaging typically used for shipped products. We recommend securing the workbench properly for transport to ensure it arrives safely.
How can I become an authorized distributor?
To become an authorized distributor of MasterCraft Workbenches, you will need to complete an application and sign a distribution agreement. This agreement outlines the terms of our partnership, including pricing structures, order minimums, and resale policies. Once approved, you will receive access to high-resolution product photos and a distributor’s price list, allowing you to market and sell our workbenches effectively. We provide ongoing support to our distributors, ensuring that you have the resources needed to succeed. If you’re interested in becoming a distributor, please contact us for more details, and we’ll guide you through the process.
How do I know when my order ships?
Once your order is picked up by the shipping carrier, we will promptly email you a tracking number, allowing you to monitor your shipment’s progress. The tracking information will include updates on the estimated delivery date and the current location of your workbench as it moves through the carrier’s network. Please note that while we do our best to provide timely updates, any delays or changes to the estimated delivery time are the responsibility of the carrier. If you encounter any issues with your shipment, feel free to contact us, and we’ll assist you in resolving them with the carrier.