FREQUENTLY ASKED QUESTIONS
We try to ensure that our products arrive in good condition, so we typically use freight shipping. This method minimizes the risk of damage during transit, and our freight carriers provide liftgate service during delivery. For our smaller jeweler’s workbenches, such as the PW and MO-60, as well as our organizers, we may be able to offer ground shipping via FedEx or UPS. Since these items don’t require a liftgate for unloading, this option provides a convenient and efficient delivery solution.
Many shipping carriers we partner with impose additional fees for residential deliveries, primarily due to factors such as access limitations, liftgate requirements, and inside delivery requests. For locations with restricted access, carriers may charge a premium. If a shipment is particularly heavy, a liftgate fee may apply to facilitate loading and unloading. Customers also have the option to choose between curbside delivery, which is more cost-effective, and inside delivery, which incurs a higher fee for added convenience.
Carriers provide two delivery options: inside delivery and curbside delivery. While inside delivery offers added convenience, it comes with an additional cost that varies by carrier. To determine the exact fee, we will need to retrieve a quote on your behalf.
If you are at a commercial location equipped with a forklift or a loading dock, a liftgate is not necessary for your delivery.
Your free shipping quote will provide an estimated transit time, along with your selected accessories and services—such as liftgate options, inside or curbside delivery, and residential or commercial designations—as well as the total shipping cost.
Before signing for your shipment, please inspect the boxes for any damages or missing items. We will inform you of the total number of boxes your workbench will be shipped in when we provide your tracking information. If you notice any damages or missing boxes, please inform the driver immediately and request documentation that notes the issues. If possible, take photos of the shipment. You can also ask the driver if it’s necessary to reject the shipment. If you encounter any problems, contact us, and we will assist you in replacing any missing or damaged components.
If you would like to pick up your order directly from our factory, please let us know, and we will send you an invoice excluding shipping costs. Once your invoice is paid and your order is ready, we will contact you to arrange the pickup.
Once you receive your shipping quote and decide to proceed with the order, we will send you a QuickBooks invoice for direct payment. After we receive your payment, your order will be placed in our system, and we will begin preparing it for shipment.
We cannot determine the estimated shipping duration with any carrier until we obtain a shipping quote for you. However, typical transit times generally range from 2 to 5 days, assuming there are no unforeseen delays. Please keep in mind that we do not have control over any delays that may occur with third-party carriers, which can be influenced by factors such as weather, traffic, or operational issues.
When we retrieve a quote, carriers provide us with an estimated time of transit (ETA) for your shipment. While we strive to provide accurate information, these estimates are subject to change, and we recommend allowing for some flexibility in your planning. If you have specific time-sensitive requirements, please communicate them to us so we can assist you accordingly.
We are committed to providing fast and efficient service to all our customers, working diligently to manufacture your workbench as quickly as possible. However, please note that lead times can vary due to factors such as material shortages, production schedules, and shipping delays. We are continually monitoring our supply chain to minimize any disruptions.
If you need to expedite your order, please email us at info@mastercraftworkbenches.com, and we will do our best to accommodate your request.
While we do not have a showroom, we can accommodate customers interested in seeing a workbench at our factory. Additionally, we may be able to refer you to a distributor who has a showroom where you can view our products. If you would like to arrange a visit to our factory and see a workbench in person, please contact us at info@mastercraftworkbenches.com, and we will be happy to assist you with scheduling.